Weekend Night Shift Out of Hours Repairs Call Handler- Social Housing Repairs

Weekend Night Shift Out of Hours Repairs Call Handler- Social Housing Repairs

  • Location


  • Sector:

    Housing Maintenance Trades

  • Job type:


  • Salary:

    £11 - 12 per hour

  • Contact:

    Holly Lewis

  • Contact email:


  • Contact phone:

    020 3176 4790

  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


Weekend Night Shift Out of Hours Repairs Call Handler- Social Housing Repairs (Temp to Perm)

Location: Enfield

Salary: £11 - £12 Per Hour

Hours: Sunday 8.00am- 4.00pm

My client is looking to hire an Out of Hours/Night Shift- Call Handler/ Repairs Planner for a role in North working within their call centre on a temporary to permanent basis on an out of hours contract.

This role is working within a thriving call centre on a large social housing and reactive repairs contract. You will be responsible for carrying out the following duties

* Call handling- speaking with tenants, 3rd parties, contractors and operatives and ensuring their calls are passed on to relevant persons. * Emailing- tenants, contractors and line managers in regards to queries and repair requests. * Diary Management- ensuring that work is completed to set deadlines and meetings are diarised through Microsoft Outlook. * Administration- emailing tenants, data logging, dealing with requests on email and by post, updating information on internal databases , filing, scanning and sending letters. * General duties may also include minute taking, reception cover and general admin duties. Please note that this role is within the social housing sector and ideally you will have worked within a similar environment. Call handling skills are very advantageous and the delivery of excellent customer service at all times is essential. Please note that due to this being a fast paced role, this will ideally suit someone who is able to work to set deadlines and KPIs. The shifts on offer are as follows

Holiday and Sickness cover on weekends also available.

Please note that a permanent contract may be offered on completion of a 3 month probationary period. End Salary £22-23K PA.

Please note that this role is effectively night shifts/backshifts and hours are non-negotiable. We are running interviews ASAP for this role.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.