Service Charge Manager

Service Charge Manager

  • Location

    West Ealing

  • Sector:

    Social Housing

  • Job type:


  • Salary:

    £53,316 per year

  • Contact:

    Adele Cox

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


Build Recruitment are currently looking for a financially astute housing professional who has run an effective Service Charge team within a large Housing Association or Local authority to join our client as a Service Charge Manager.

Your challenge will be to provide leadership, direction, support and vision to a high performing Service Charge Team and promote and maintain a culture of excellent customer service. You'll also work closely with the Neighbourhood Operations Manager as together you lead and develop specialised team functions and drive service improvements. Providing technical support, guidance and training to your team and the wider business to inform sound decision-making will be key. And, when it comes to reviewing contract arrangements or helping to implement service improvements, again, we'll count on you. Managing budgets, reporting on operational performance, ensuring compliance and representing us at forums - you'll do all of this, and more.

Energetic and inspiring, with a fluid and flexible leadership style, you have substantial senior management and Service Charge experience and a flair for driving and implementing change. You also have an understanding of the relevant legislation, regulatory standards and good practice. A track record of delivering excellent performance and customer service for a diverse range of customers, as well as service improvement and customer engagement initiatives in support of a customer experience strategy, is important too. What's more you're a great coach who knows how to get the best out of people. Add in the communication skills it takes to influence at all levels and build sustainable commercial partnerships and it's clear that we should talk. The role is subject to an enhanced check.

Our client is a Sunday Times top 100 Best Company to Work for and offer competitive salaries, an impressive range of benefits including a generous pension plan, and family-friendly policies. You'll also enjoy concerted career development support and a great social environment.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.