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Senior Repairs Administrator / Team Leader

Senior Repairs Administrator / Team Leader

  • Location

    Hertford

  • Sector:

    Housing Maintenance Trades

  • Job type:

    Permanent

  • Salary:

    £26k - 29k per year

  • Contact:

    Holly Lewis

  • Contact email:

    holly.lewis@buildrec.com

  • Contact phone:

    020 3176 4790

  • Job ref:

    16730

  • Published:

    about 1 month ago

  • Expiry date:

    2021-02-15

Senior Repairs Administrator / Team Leader   

Location: Hertford

Type: Perm

 

Salary: £26-29K

Hours: Mon – Fri 8:00am – 5:00pm (1 hour lunch)

I currently have an exciting opportunity for a Senior Repairs Administrator / Team Leader to join a roofing contractor based in Hertford.

Main Responsibilities/Duties Include:

The Senior Repairs Administrator / Team Leader will be overseeing a team of Planners/ Schedulers and ensuring everything runs smoothly.

  • Raise and monitor calls out, keeping customers updated on progress
  • Raise quotes and purchase orders for work
  • Organising labour
  • Scheduling customer site visits
  • Ensure job booking/updates are communicated clearly to all parties
  • Carry out customer satisfaction surveys
  • Monitor weekly reports to ensure all timely completion of call outs
  • Provide weekly job updates to team
  • Dealing with escalated issues
  • Managing the teams daily/weekly performances

Required Experience & Knowledge:

  • Social Housing experience is essential
  • Repairs / Maintenance knowledge
  • Must have experience managing a team of at least 2 office staff  
  • Strong customer service skills
  • Extremely organised

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.