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Scheduling Manager

Scheduling Manager

  • Location

    Aldershot

  • Sector:

    Public Sector

  • Job type:

    Permanent

  • Salary:

    £35k per year

  • Contact:

    Jolie Jackson

  • Contact email:

    jolie.jackson@buildrec.com

  • Contact phone:

    07534119782

  • Job ref:

    21001

  • Published:

    3 months ago

  • Expiry date:

    2022-03-14

Scheduling Manager

Permanent

Aldershot Town

£35,000

Start ASAP

8am – 5pm / Monday – Friday

Knowledge and skills

  • Have genuine knowledge and understanding of housing maintenance industry and service delivery.
  • Compliance and HSE Experience.
  • Confident using Microsoft Offices packages.

Experience/Key accountability’s:

  • Line Management of Area Schedulers, including safety and wellbeing requirements of the team, and providing front line support when required
  • Promote a consistent, positive and caring customer experience
  • Jeopardy management control of reactive and planned tasks
  • Evaluate and report on performance of Scheduling Team
  • Analysis of performance, incorporating forecasted resource requirements
  • Establish and maintain relationships with Area Supervision and operative teams
  • Promote consistency of service delivery
  • Ensure agile responses to priority reactive tasks
  • Develop and manage daily scheduling routines
  • Utilise customer satisfaction scores to make improvements to customer service provision
  • Monitor dependencies on NAMS provider including dispute resolution
  • Develop and implement social value initiatives.
  • Support unit move preparation and programme management
  • Develop sustainable positive relationships with client and customer. 
  • Support an innovative repairs and maintenance solution that is focusses on customer service and improving the lived experience.
  • Support the development of operational processes, plans and policies that deliver a high-quality service.
  • Be innovative and creative in the way that services are delivered, to ensure that performance targets are met within budget and that all services delivered with high levels of customer satisfaction.

Please apply or contact Jolie Jackson at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.