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Scheduling Manager

Scheduling Manager

  • Location

    Redditch

  • Sector:

    Facilities Management

  • Job type:

    Permanent

  • Salary:

    £35k - 40k per year

  • Contact:

    Tamara Barnard

  • Contact email:

    tamara.barnard@buildrec.com

  • Contact phone:

    0203 176 4790

  • Job ref:

    Schedma

  • Published:

    about 1 month ago

  • Expiry date:

    2018-10-30

A large maintenance provider are recruiting for a Scheduling Manager to work on one of their largest and prestigious contracts.

Scheduling Manager

Redditch

£35,000 - £40,000

The Role will involve:

  • Supervising the team and providing management support to ensure the delivery of KPIs and SLA’s eg; Time to Respond SLAs, task based life cycle management
  • Effectively managing resources to maximise service levels
  • Leading the scheduling activities to ensure the effective receipt, processing and dispatch of re-active and planned maintenance to the appropriate engineers/contractors
  • Driving a culture of continuous improvement by identifying & implementing enhancements to current ways of working
  • Preparing for events which impact our customers and/or our operations

Requirements

  • Solid managerial experience in a customer service desk based environment
  • Experience of delivering in a fast paced, target driven environment
  • Excellent communication skills
  • Superb time management skills evidenced by appropriate prioritisation & effective delegation, as well as ability to meet tight deadlines / work under pressure
  • Process management skills
  • Problem solving/analytical capabilities
  • Well-developed relationship management skills
  • Strong IT skills with advanced knowledge of MS Office
  • We are a 24/7, 365 days a year environment so there is a requirement to be flexible with working hours

 

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.