• Location


  • Sector:


  • Job type:


  • Salary:

    £22k per year

  • Contact:

    Alex Taylor

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


Repairs Planner / Scheduler / Customer Service Agent

Social Housing Repairs & Maintenance




About Us:

Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level.

With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently looking for a Scheduler/Customer Service Officer in Wolverhampton.


The Role

Our client is an innovative community interest company who are looking to recruit a proactive Repairs Planners / Schedulers / Customer Service Agents to join their team, working on repairs and maintenance within social housing. This is a full time, permanent position, based in Wolverhampton.

For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or Social Housing provider, along with excellent time management and communication skills.


Planner / Scheduler Responsibilities:

- Managing calls on system

- General administration

- Planning repairs and maintenance requests to the relevant operative

- Ensure trade skill sets and location parameters are working effectively

- Liaising with operatives, tenants and the Client

- Document Control - Ensure worksheets are received and checked

- Work towards individual and client KPI's

- Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works

- Tracking and monitoring to completion

- Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules

- Organisation of external supply companies

- Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates

- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades


Please apply or contact Alex Taylor at Build Recruitment - Manchester for further details.

We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK.

We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process.

From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.