Resident Liaison Officer

  • Location


  • Sector:

    Housing Maintenance Trades

  • Job type:


  • Salary:

    £23k - 26k per year + car allowance

  • Contact:

    Holly Lewis

  • Contact email:


  • Contact phone:


  • Job ref:

    HL 25245

  • Published:

    16 days ago

  • Expiry date:


Resident Liaison Officer

Type: Permanent

Location: Birmingham

Salary: Up To £26,000 per annum + car allowance  

We are currently recruiting for a main contractor who are a market leader in the social housing sector. This is working on a Decent Homes scheme covering properties in Birmingham.

The successful candidate must have RLO experience and will need to have excellent communications skills as they will be required to communicate between the site team, residents and the clients. You will be responsible for booking in appointments, dealing with complaints and issues, maintaining property information, and carrying out validation and customer satisfaction surveys.

You must be IT literate, hardworking and able to work both individually and within a team. The Resident Liaison Officer will work towards minimizing disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects.

The successful Resident Liaison Officer must have the following:

  • At least 2 years’ experience as a Resident Liaison Officer
  • Excellent communication skills
  • Ability to work on own initiative and as a team
  • Be able to drive and have a UK driving license
  • Ability to work outside in a construction environment with an appreciation of on-site operations
  • Strong Computer literacy skills

If you have the right experience and have worked as a Resident Liaison Officer before then please apply today with your CV or contact Holly Lewis at Build Recruitment and we will be in touch with more details!


Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.