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Repairs Scheduler

  • Location

    Manchester

  • Sector:

    Housing, Surveying & Construction Management

  • Job type:

    Temporary

  • Salary:

    £12 - 14 per hour

  • Contact:

    Jen Radcliffe

  • Contact email:

    jen.radcliffe@buildrec.com

  • Contact phone:

    07879742988

  • Job ref:

    22352

  • Published:

    24 days ago

  • Expiry date:

    2022-07-06

Build Are working with a North West based HA as they look to appoint several Repairs Planners/Schedulers

Reporting to the Planning Team Leader, the Planning Officer will deliver excellent customer service and right first time repairs, through effective resource scheduling and planning of repairs jobs, maximising productivity, increasing the capacity to complete more repairs and increasing customer satisfaction

 

 

PURPOSE OF ROLE:

  •  Allocating and planning repairs for both in house operatives and external contractors covering day to day and void jobs
  • Monitoring and managing operatives diaries to maximise productivity
  • Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuing both in house and external contractors communicate the status of repairs allocated to them
  • Being the principal contact for in house operatives
  • Ensuring excellent customer service

 

 KEY RESPONSIBILITIES: 

  • Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively.  Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand
  • Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative/contractor is allocated the job
  • Increase the operative productivity by reviewing, monitoring and managing the travel distance and time between jobs allocated to each operative. Utilise data such as number of completed, rebooked, awaiting materials jobs still outstanding to assist in assessing how improvements can be made by use of trade zoning and smart scheduling. Help in implementing actions to reduce the time lost and increase overall productivity driving up overall customer satisfaction
  • Assist in providing cover, when requested by Team Leader for all areas of the operations centre. Ensuring that you provide excellent customer service so that:
  • Repair requests phone calls are taken and handled professionally
  • Phone enquiries about existing and potential repairs are dealt with promptly
  • Customer complaints are dealt with appropriately and in a sympathetic manner
  • You show initiative and liaise pro-actively with internal and external customers
  • You carry out a variety of administrative tasks, (emails, invoicing, insurance claims, applications to change stock, etc) 
  • To participate in the team rota (35hours per week Monday to Friday 07.30am to 6pm

EXPERIENCE & SKILLS:

  • Use of full range of Microsoft Office
  • Ability to complete tasks in an accurate and timely manner when working under pressure
  • Attention to detail
  • Good written and verbal communication
  • Effective liaison with staff/other stakeholders to give information/find information/resolve problems
  • Organisation and ability to time-manage work load
  • Able to deliver a high standard of customer service
  • The ability to develop and project a positive image of Great Places through personal, written and oral skills

 

For more information please apply below 

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.