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Repairs Planner / Scheduler (Social Housing)

Repairs Planner / Scheduler (Social Housing)

  • Location

    Ealing

  • Sector:

    Housing Maintenance Trades

  • Job type:

    Permanent

  • Salary:

    £23k per year

  • Contact:

    Holly Lewis

  • Contact email:

    holly.lewis@buildrec.com

  • Contact phone:

    020 3176 4790

  • Job ref:

    HL_14226A

  • Published:

    about 1 month ago

  • Expiry date:

    2020-03-25

Repairs Planner / Scheduler – Social Housing (Perm)

Location: Ealing

Salary: £23K (£25.3K inc bonuses)

Hours: 8:00am – 17:00pm 

I am currently looking for an experienced repair’s planner / scheduler to join a leading contractor based in Ealing.

My client is a Social Housing Maintenance Main Contractor with nearly 40 years’ experience in providing a range of services to our customers including Responsive Repairs, Voids, Capital Works and M&E.

If you are self-motivated, have a good telephone manner and planning & organising skills, we would like to hear from you!

Benefits:

  • Up to 28 days holiday (inclusive of Bank Holidays)
  • 10% Bonus Scheme
  • Pension
  • Private Healthcare
  • Perkbox
  • Incentive Scheme
  • Compliments Award - £500 Voucher
  • Last Friday of the month – free breakfast or lunch!
  • Refer a friend - £500 voucher
  • Ideas - £50 voucher

Main Responsibilities/Duties Include:

  • Raising repairs
  • Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources
  • Manage operative diaries
  • Follow up with operatives and manage allocation of workload
  • To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair.
  • Ensure that all repair activity information is fully entered onto system in a timely and accurate manner
  • To assist with arranging pre and post inspections for the Supervisors and record
  • To provide administrative support for the service as required
  • Ability to manage customer service complaints and resolve to a satisfactory resolution.
  • To carry out any other reasonable duties as may be required by the business.
  • To promote good working relationships with your colleagues and the company’s clients and suppliers

Required Experience & Knowledge:

  • Planning experience
  • Repairs / maintenance knowledge
  • Competent in MS Office
  • Customer Service focus
  • Ability to work on own initiative and as a team member
  • Excellent verbal and written communication skills
  • Organised and efficient administration skills

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.