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Repairs Scheduler / Planner

  • Location

    Ashford

  • Sector:

    Housing Maintenance Trades

  • Job type:

    Permanent

  • Salary:

    £22k - 24k per year

  • Contact:

    Holly Lewis

  • Contact email:

    holly.lewis@buildrec.com

  • Contact phone:

    020 3176 4790

  • Job ref:

    HL_15728

  • Published:

    13 days ago

  • Expiry date:

    2020-11-11

Repairs Scheduler / Planner – Social Housing (Perm)

Location: Ashford

Salary: £22-24K

Hours: 8:00am – 5:00pm (1 hour lunch)

I currently have an exciting opportunity for a repairs scheduler / planner to join a leading housing maintenance contractor based in Ashford. 

The position requires someone with good customer service skills and good organisational skills. On a day to day basis you will receive calls from tenants within social housing properties, as well as the client, regarding repairs their properties.

Benefits:

23 days holiday plus bank holidays, Accident Cover - B&CE Scheme, Life Assurance – B&CE Scheme,  Career progression with our Training and Development programme, Company Uniform, Cycle to Work Scheme, Oracle benefits; including Cashback, voucher codes, shopping vouchers, reloadable cards, discount holidays etc., Eye Care Vouchers, Share Save schemes, 1 Professional Subscription per annum, Paid voluntary work

Main Responsibilities/Duties Include:

  • Raising repairs
  • Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources
  • Manage operative diaries
  • Follow up with operatives and manage allocation of workload
  • To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair.
  • Ensure that all repair activity information is fully entered onto system in a timely and accurate manner
  • To assist with arranging pre and post inspections for the Supervisors and record
  • To provide administrative support for the service as required
  • Ability to manage customer service complaints and resolve to a satisfactory resolution.
  • To carry out any other reasonable duties as may be required by the business.
  • To promote good working relationships with your colleagues and the company’s clients and suppliers

Required Experience & Knowledge:

  • At least 6 months experience as a repairs scheduler 
  • Social Housing experience
  • Repairs and maintenance knowledge 
  • Customer Service focussed
  • Ability to work on own initiative and as a team member
  • Excellent verbal and written communication skills
  • Organised and efficient administration skills

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.