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Repairs Planner / Scheduler

  • Location

    Kingston upon Thames

  • Sector:

    Housing Maintenance Trades

  • Job type:

    Permanent

  • Salary:

    £22k - 23k per year

  • Contact:

    Holly Lewis

  • Contact email:

    holly.lewis@buildrec.com

  • Contact phone:

    020 3176 4790

  • Job ref:

    HL_13524

  • Published:

    16 days ago

  • Expiry date:

    2019-12-03

Repairs Planner / Scheduler

Location: Kingston

Salary £22.5K

Hours: 8:00am – 17:00pm (1-hour lunch)

My client is currently looking for a repair’s planner / scheduler based in Kingston. Working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Key Tasks / Activities / Responsibilities

  • Working predominantly on DRS ensuring operatives days are planned maximising productivity re-arranging works where necessary to optimise the operatives’ route
  • Receiving phone calls from operatives on site
  • Deploying emergencies to the correct operative – ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances – Supervisors to be made aware when emergencies are passed to OOH
  • Dealing with resident queries, organising appointments with Trades people to carry out the jobs in a cost effective and organised manner
  • Managing overdue orders ensuring completed on time
  • Tracking materials on order
  • Reporting operative issues to the area supervisor
  • Ensuring that operatives are using and updating their PDAs correctly
  • Ensuring jobs raised in the interface are booked in within target
  • Ensuring that all follow on jobs are actioned by the end of the day – all jobs on the operatives schedules are to be red colour and full notes on Rocc
  • Arranging appointments for residents
  • Dealing with queries from residents, changing appointments
  • Printing and emailing all non PDA operatives works at the end of the working day
  • Back up to all other planners, covering any absences
  • Working in line with schedulers daily duties provided by line manager
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

Person Specification

Key Knowledge

  • Customer Service focused
  • Excellent Communication skills
  • Ability to identify problems
  • Ability to identify customers’ needs
  • Willing to go the extra mile to deal with a difficult situation
  • Ability to prioritise issues
  • Ability to meet tight deadlines
  • Ability to work under pressure
  • Attention to detail
  • Team player

Key Skills

  • IT Literate
  • Maintenance sector
  • Maintenance sector terminology
  • KPIs
  • ROCC

Key Experience

  • Call centre environment
  • Maintenance

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.