£21k - 22k per year
020 3176 4790
3 months ago
Repairs Planner / Scheduler
Hours: 8am – 5pm (1-hour lunch)
I currently have an exciting opportunity for a repairs planner / scheduler to join a leading housing maintenance contractor based in Caterham.
The position for the repair’s planner requires someone with good customer service skills and good organisational skills.
23 days holiday plus bank holidays, Accident Cover - B&CE Scheme, Life Assurance – B&CE Scheme, Career progression with our Training and Development programme, Company Uniform, Cycle to Work Scheme, Oracle benefits; including Cashback, voucher codes, shopping vouchers, reloadable cards, discount holidays etc., Eye Care Vouchers, Share Save schemes, 1 Professional Subscription per annum, Paid voluntary work
Main Responsibilities/Duties Include:
Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources
Manage operative diaries
Follow up with operatives and manage allocation of workload
To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair.
Ensure that all repair activity information is fully entered onto system in a timely and accurate manner
To assist with arranging pre and post inspections for the Supervisors and record
To provide administrative support for the service as required
Ability to manage customer service complaints and resolve to a satisfactory resolution.
To carry out any other reasonable duties as may be required by the business.
To promote good working relationships with your colleagues and the company’s clients and suppliers
Required Experience & Knowledge:
Social Housing experience
Repairs and maintenance experience
Competent in MS Office
Customer Service focus
Ability to work on own initiative and as a team member
Excellent verbal and written communication skills
Organised and efficient administration skills
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.