£11.00 - 12.50 per hour
020 3176 4790
15 days ago
Location: Brent Cross
Salary: £11 - £12.50 per hour
Hours: 8am – 5pm
This position requires good customer service skills and good organisational skills. On a day to day basis you will receive calls from tenants within social housing properties, as well as the client, regarding repairs their properties.
Main Responsibilities/Duties Include:
Take calls directly from tenants regarding maintenance and repairs
Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources
Manage operative diaries
Follow up with operatives and manage allocation of workload
To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair.
Ensure that all repair activity information is fully entered onto system in a timely and accurate manner
To assist with arranging pre and post inspections for the Supervisors and record
To provide administrative support for the service as required
Ability to manage customer service complaints and resolve to a satisfactory resolution.
To carry out any other reasonable duties as may be required by the business.
To promote good working relationships with your colleagues and the company’s clients and suppliers
Required Experience & Knowledge:
Social Housing experience
Previous experience of within a customer service role
Competent in MS Office
Customer Service focus
Ability to work on own initiative and as a team member
Excellent verbal and written communication skills
Organised and efficient administration skills
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.