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Repairs Planner / Scheduler

Repairs Planner / Scheduler

  • Location

    Luton

  • Sector:

    Housing Maintenance Trades

  • Job type:

    Permanent

  • Salary:

    £11.00 - 12.50 per hour

  • Contact:

    Holly Lewis

  • Contact email:

    holly.lewis@buildrec.com

  • Contact phone:

    020 3176 4790

  • Job ref:

    HL_1165666

  • Published:

    3 months ago

  • Expiry date:

    2019-09-03

Repairs Planner / Scheduler 

Location: Bedford

Salary: £11 - £12.50 per hour

Hours: 8am – 5pm

My client is looking for a repairs planner / scheduler with excellent customer service skills and good organisational skills. On a day to day basis you will receive calls from tenants within social housing properties, as well as the client, regarding repairs their properties.

Main Responsibilities/Duties Include:

Take calls directly from tenants regarding maintenance and repairs

Raising repairs

Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources

Manage operative diaries

Follow up with operatives and manage allocation of workload

To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair.

Ensure that all repair activity information is fully entered onto system in a timely and accurate manner

To assist with arranging pre and post inspections for the Supervisors and record

To provide administrative support for the service as required

Ability to manage customer service complaints and resolve to a satisfactory resolution.

To carry out any other reasonable duties as may be required by the business.

To promote good working relationships with your colleagues and the company’s clients and suppliers

Required Experience & Knowledge:

Social Housing experience

Previous experience of within a customer service role

Competent in MS Office

Customer Service focus

Ability to work on own initiative and as a team member

Excellent verbal and written communication skills

Organised and efficient administration skills

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.