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Repairs Planner

Repairs Planner

  • Location

    Walton-on-Thames

  • Sector:

    Public Sector

  • Job type:

    Permanent

  • Salary:

    £25k - 26k per year

  • Contact:

    Jolie Jackson

  • Contact email:

    jolie.jackson@buildrec.com

  • Contact phone:

    07534119782

  • Job ref:

    19637

  • Published:

    about 2 months ago

  • Expiry date:

    2021-11-16

Job: Repairs Planner 

Pay: £25,000k and above (Depending on experience)

Location: Walton-on-Thames

Start: ASAP

Hours: 8am – 5pm / 1 hr

Remote: Not remote working

Interview: Face to Face

 

Job duties:

*Allocate work to trades people within given time scales
*Resource work efficiently by being aware of tradespeople’s availability and knowing where they are at all times
*Promote and maximize 1st time fix
*Management of ‘Impact Diary’ or equivalent through updates of Impact and DRS appointment slots according to resource available
*Monitor and report service delivery issues to senior service controller
*Help and support the team to achieve branch objectives
*Liaise with external providers i.e. suppliers/subcontractors as required
*Assist senior service controller in monitoring/improving tradesperson’s job activity
*Empower trades people to take ownership of work issued and ensure jobs completed within time whilst minimising follow-on jobs
*Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery
*Consistently focus on diary changes (internally and externally)
*Ensure diary commitments are reflected with WIP report analysis and make necessary changes to reflect desired results
*Proactively drive out service failure
*Influence subcontractors to ensure jobs issued are completed in time
*Ensure customers and client and fully informed
*Challenge and support tradespeople
*Maximise output with supervisors
*Conduct daily check to ensure tradespeople are fully using their PDA’s
*Conduct the daily operating report and appoint any follow-on jobs
*Ensure that work for that evening/next day is sent to PDA by end of day
*Ensure the on call info from the previous evening is closed out by 10am
*Ensure that PDA problems are rectified as a priority
*Communicate to tradespeople without a PDA that they are not to leave the customer before updating the service control
*Ensure all calls associated with the job are logged in call chasers
*Continuously check every call status
*Ad hoc administrative duties
*Produce client reports e.g. H+F Oracle report and service failure report
*Manage appointments and an appointment system
*Dealing with complaints

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.