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Repairs Planner

Repairs Planner

  • Location

    Walthamstow

  • Sector:

    Housing Maintenance Trades

  • Job type:

    Permanent

  • Salary:

    £22k - 24k per year

  • Contact:

    Holly Lewis

  • Contact email:

    holly.lewis@buildrec.com

  • Contact phone:

    020 3176 4790

  • Job ref:

    16660a

  • Published:

    about 2 months ago

  • Expiry date:

    2021-02-08

Repairs Planner (Perm)

Location: Wood Street

Salary: £22-24K

Hours: Mon – Fri 9:00am – 18:00pm (1 hour lunch)

I am currently looking for a Repairs Call Handler to work for a large social housing maintenance contract based in Walthamstow. 

About Role

  • Raising repairs
  • Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources
  • Manage operative diaries
  • Follow up with operatives and manage allocation of workload
  • To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair.
  • Ensure that all repair activity information is fully entered onto system in a timely and accurate manner
  • To assist with arranging pre and post inspections for the Supervisors and record
  • To provide administrative support for the service as required
  • Ability to manage customer service complaints and resolve to a satisfactory resolution.
  • To carry out any other reasonable duties as may be required by the business.
  • To promote good working relationships with your colleagues and the company’s clients and suppliers

About You

  • 6 months experience as planner / scheduler
  • Social Housing experience 
  • Customer Service focus
  • Ability to work on own initiative and as a team member
  • Excellent verbal and written communication skills
  • Organised and efficient administration skills
  • Raising repairs
  • Prioritise repairs by urgency, trade, and location to ensure the most efficient use of resources
  • Manage operative diaries
  • Follow up with operatives and manage allocation of workload
  • To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair.
  • Ensure that all repair activity information is fully entered onto system in a timely and accurate manner
  • To assist with arranging pre and post inspections for the Supervisors and record
  • To provide administrative support for the service as required
  • Ability to manage customer service complaints and resolve to a satisfactory resolution.
  • To carry out any other reasonable duties as may be required by the business.
  • To promote good working relationships with your colleagues and the company’s clients and suppliers

 

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.