£45k - 50k per year + Car Allowance + Bonus
7 months ago
Role: Contract Manager - R&M (Repairs and Voids)
Salary: £45,000 - £50,000 plus car & benefits
Location: Ealing, West London
About the Role
My client are an innovative housing maintenance main contractor that are looking for a Contracts Manager (Responsive Repairs and Voids) based Ealing. Reporting to the Regional Manager, the role will require the successful candidate to provide direction and leadership to the operational delivery team and build a strong client relationship
You will take responsibility for the delivery of excellent operational performance, managing directly employed operative and ensuring they are managed and motivated to deliver cost effective, high quality customer focussed outputs.
Your contribution will sustain our reputation for innovative and excellent customer service, giving us a unique selling point in our sector.
Specifically you will:
- Deliver a consistent, right first time service
- Add value to all that you do whilst delivering exceptional customer service
- Actively support your team in a positive manner
- Lead colleagues where appropriate in delivering solutions to complex problems
- Plan, manage and monitor site progress and quality
- Build strong relationships with internal and external customers and partnerships with clients
Candidates must have proven experience in the Repairs & Voids industry, ideally within the social housing sector; managing the development and performance of all aspects of contract operations including KPI’s & financial reports. Candidates will also have a strong track record of maintaining and building strong customer relationships and managing multi-site workforces.
The successful person will have excellent time management, good IT skills with a range of IT packages, will be proactive and flexible with good planning, organisational and influencing skills. You will have the ability to develop and maintain good working relationships with key stakeholders and ensure best practice prevails throughout the project, delivering effective interaction to all clients.
Should you require further information please email firstname.lastname@example.org
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