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Repairs Call Handler

Repairs Call Handler

  • Location

    Hemel Hempstead

  • Sector:

    Social Housing

  • Job type:

    Temporary

  • Salary:

    £10.50 - 11.00 per hour

  • Contact:

    Holly Lewis

  • Contact email:

    holly.lewis@buildrec.com

  • Contact phone:

    020 3176 4790

  • Job ref:

    HL_11779

  • Published:

    about 1 month ago

  • Expiry date:

    2019-05-14

Repairs Call Handler (Temp – Perm)
Location: Hemel Hempstead
Salary: £11 an hour
Hours:10 per week - Wednesday and Fridays 17:00 - 22:00

My client is looking for an experienced repairs call handler to answer emergency telephone calls, in order to arrange an emergency OOH service for residents across multiple contracts.

Key responsibilities include:

  • Be the first point of contact for customers, receiving calls from client & customers
  • Retrieve & input information into IT/ manual systems            
  • Input works orders in accordance with contract requirements
  • Process & provide information to all parties involved in order to progress work
  • Explain policies & procedures clearly to client & customers
  • Accurate filing of contract paperwork & ongoing maintenance of files
  • Notify Line Manager of irregularities
  • Ensure prompt resolution of queries
  • Monitor Client satisfaction and address issues, escalate as necessary.
  • Follow correct protocol in dealing with Client & Customers
  • Work in accordance with Osborne Core Values

Knowledge/ Skills/ Experience:

  • Must have Call Centre/ Customer Service skills
  • Will ideally have a background in Social Housing
  • Must have basic IT skills
  • Must me able to cover Monday to Saturday for both annual leave and short notice sickness

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.