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Repairs Call Handler

Repairs Call Handler

  • Location

    Chingford

  • Sector:

    Social Housing

  • Job type:

    Temporary

  • Salary:

    £9 - 11 per hour

  • Contact:

    Holly Lewis

  • Contact email:

    holly.lewis@buildrec.com

  • Contact phone:

    020 3176 4790

  • Job ref:

    HL_1142555

  • Published:

    3 months ago

  • Expiry date:

    2019-04-11

Call Handler - 2 month temp
Location: Waltham Forest 
Salary: £ 9.61 - £10.57 per hour
Hours: 8:00am - 17:00pm Monday - Friday with 1-hour lunch

As a call handler, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.
 

Key responsibilities include:

  • Taking inbound emergency repair calls from tenants.
  • Dealing with a high volume of inbound calls
  • Trying to diagnose the repair on first contact
  • Entering information onto various platforms
  • Working within specific KPI’s
  • Emphasis on good customer services
  • Booking appointments for engineers

Knowledge:

  • Must have Contact/Call Centre environment experience 
  • Will ideally have repairs and maintenance background

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.