• Location


  • Sector:

    Public Sector

  • Job type:


  • Salary:

    £15.50 - 15.57 per hour

  • Contact:

    Leah Seber

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    13 days ago

  • Expiry date:


Location: Willesden
Contract: Temp to Perm

Salary - £15.50ph

Overall Purpose Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.

Key Tasks / Activities / Responsibilities

  • Providing customer service to residents and customers
  • Arranging appointments for residents with Trades people in a cost effective and organised manner
  •  Rescheduling appointments using our planning tools
  • Logging current jobs onto our job management system/database
  • Working with Supervisors and trades people to organise and schedule work
  • Updating and changing information as the job changes
  • Keeping all activity logged and up-to-date in an accurate manner
  • Cooperate with colleagues from other Departments in a timely manner if and when necessary
  • Working predominantly on DRS ensuring operatives days are planned maximising productivity rearranging works where necessary to optimise the operatives route
  • Deploying emergencies to the correct operative – ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances – Supervisors to be made aware when emergencies are passed to OOH
  • Ensuring that operatives are using and updating their PDAs correctly
  • Ensuring that all follow on jobs are actioned by the end of the day – all jobs on the operatives schedules are to be red colour and full notes on Rocc
  • Printing and emailing all non PDA operatives works at the end of the working day
  • Back up to all other planners, covering any absences

Key Knowledge

  • IT Literate
  • Maintenance sector
  • Maintenance sector terminology
  • KPIs
  • ROCC/Opti-time/DRS

 Key Experience

  • Call centre environment
  • Repairs and Maintenance (Desirable)

If you are interested, please contact Leah Seber at Build Rec

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.