Job Title: Repairs Scheduler / Planner 

Salary – £16.50 per hour Umbrella

Location: Ealing

Contract: Temp to Perm

The Repairs Scheduler will have day to day responsibility for scheduling void repairs, communal works and void works in a busy housing office.   The post holder will apply schedule of rates and priority times to each job. They will liaise with residents to agree appointments and arrange any follow-on works. They will also ensure jobs are completed and any agreed variations are raised accurately.

The main aim of this position is to Schedule works and appointments for the operatives, deal with calls from residents, clients and suppliers. The work is revolved around maintenance work for breakdowns, appointments, annual programmes, emergency work and managing safety documents.You will oversee and Schedule a team of operatives liaise with clients, maintain effective work systems, documentation and compliance, whilst working to established processes & procedures and manage the Repairs Management systems.

You will also look to you to provide support to the management team, general contract administration support including reports, spreadsheets and manage and distribute mail & maintain filing systems

MAIN ACCOUNTABILITIES

Planning, scheduling and allocating repairs

Ensuring the correct prioritization of works, balancing the needs of the tenant, the requirements of the tenancy agreement and the efficient use of the available repairs operatives .

Applying correct schedule of rates codes to standard repairs works orders both for the in-house team and for contractors

Liaising with residents in person, by telephone and email to arrange appointments, facilitate the completion of the works, problem solve and resolve complaints  

Tracking and monitoring progress of works to ensure they run smoothly for our residents and trades staff

Create and run end of day reports to identify jobs overdue.

EXPERIENCE

You will ideally have worked within a similar sector and have an understanding of trade and operatives duties i.e. plumbers, carpenters, plasterers and electricians

Applying schedule of rate codes and priority codes to repairs (desirable)

Experience of dealing directly with service users

KNOWLEDGE

Working knowledge of housing disrepairs (desirable)

Understand the rationale behind schedule of rates codes (desirable)

Basic knowledge of building safety

If you are interested in this position, please apply wit your CV today or call Tommie Ferry at Build Recruitment to discus more details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.