Operations Manager - Housing Maintenance

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  • Salary:

    £75k - 85k per year + Car/Allowance + Package

  • Contact:

    Jonny Barltrop

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  • Published:

    17 days ago

  • Expiry date:


Operations Manager 

Social Housing - Reactive and Planned Maintenance

Salary Up to £85k + car or allowance and package

We are looking for an Operations Manager to lead a multi facteted flagship R&M and Planned Maintenance contract on behalf of a major housing maintenance contractor in the South East.  This client facing position will be ultimately responsbile to director level for the operational delivery and P&L for this contract containing day to day repairs, voids and planned works to a key clients' property portfolio on a long-term partnering contract.

The Operations Manager will be responsible for a large team containing heads of service, commercial management and surveying teams, supervisors, operatives and back office support as well as subcontractors with full autonomy for the P&L, client relationship and operational delivery of the contract, reporting to the Operations Director. 

Specific key duties include:

  • Responsible for daily, weekly, monthly and annual planning of resources (including office staff, as well as a demand based approach to directly employed and subcontracted skilled trades).
  • Attending and/or chairing all related meetings.
  • Make value based decisions in the context of the lengthy contract periods and the company’s targets and obligations.
  • Achieving and/or exceeding contractual key performance indicators.
  • Ensure company and contractual policies and procedures are complied with.
  • Responsible for Health and safety (both of the team the operations are involved with and anyone affected by them).
  • Responsible for preparing for internal and external audits on areas of responsibility, taking the lead during each audit.
  • Development of individuals, helping company and staff to achieve goals.
  • Timely and accurate production of regular and ad-hoc reports.
  • Monitor visiting Sub-Contractors ensuring health and safety compliance, works carried out satisfactorily and within time scales, site left clean and safe, service / work sheets left.
  • Continually review and assess operational performance reporting any needs and / or suggestions so that action can be taken to maintain / enhance service delivery.

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