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Operations Manager

  • Location

    Essex

  • Sector:

    Operations

  • Job type:

    Permanent

  • Salary:

    £75k per year

  • Contact:

    Jack Burgess

  • Contact email:

    jack.burgess@buildrec.com

  • Contact phone:

    07415259073

  • Job ref:

    23109

  • Published:

    11 days ago

  • Expiry date:

    2022-08-25

Operations Manager (Repairs & Maintenance) – Essex – Social Housing

My client is a leading provider of social housing in the Essex region, due to a recent restructure they are looking for an experienced Operations Manager to lead their Repairs, Voids and Gas Servicing team.

The Operations Manager will:

  • Lead and motivate a team of Contracts Managers, Supervisors and Engineers, including one to ones, professional development and performance reviews, as well as taking the lead on managing the main contractor.
  • Manage significant budgets, including performance management the service, KPI’s and service improvement plans
  • Engage with residents, offering excellent customer service in response to any complaints regarding responsive repairs

The Operations Manager should have:

  • Extensive social housing repairs and maintenance experience, having previously worked for a Housing Association, Local Authority or Main Contractor delivering similar responsive repairs works.
  • Excellent customer focussed attitude
  • Strong management experience, including direct technical staff alongside external contracts management of service providers
  • Strong technical building pathology knowledge alongside a relevant building qualification (HND, Degree qualified or MCIOB highly desirable)

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