£75k per year
4 months ago
Operations Manager (Repairs & Maintenance) – Essex – Social Housing
My client is a leading provider of social housing in the Essex region, due to a recent restructure they are looking for an experienced Operations Manager to lead their Repairs, Voids and Gas Servicing team.
The Operations Manager will:
- Lead and motivate a team of Contracts Managers, Supervisors and Engineers, including one to ones, professional development and performance reviews, as well as taking the lead on managing the main contractor.
- Manage significant budgets, including performance management the service, KPI’s and service improvement plans
- Engage with residents, offering excellent customer service in response to any complaints regarding responsive repairs
The Operations Manager should have:
- Extensive social housing repairs and maintenance experience, having previously worked for a Housing Association, Local Authority or Main Contractor delivering similar responsive repairs works.
- Excellent customer focussed attitude
- Strong management experience, including direct technical staff alongside external contracts management of service providers
- Strong technical building pathology knowledge alongside a relevant building qualification (HND, Degree qualified or MCIOB highly desirable)
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