OOH Repairs Call Handler

OOH Repairs Call Handler

  • Location


  • Sector:

    Construction, Trades & Labour

  • Job type:


  • Salary:

    £22k - 23k per year

  • Contact:

    Jolie Jackson

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


OOH Call Handler

Pitsea, Essex

Social Housing repairs

4 on 4 off shift/night work

Remote working

Salary: £22,000 - £23,000

My client, a large Housing association based in Essex are looking for a Call handler/Night worker to cover the call out phones and join them on a 4 on 4 off rota basis, this will be a remote role where you can work from home.


  • Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
  • Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
  • Communicate effectively with customers both internal/external to ensure policies, procedures and expectations are being adhered to and met.
  • Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
  • Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
  • Manage, review and update the out of hour's repairs and progress follow up works.
  • Provide sickness, lunch and holiday cover, as required, to the planners.
  • To carry out other relevant duties as may be required from time to time within purview of the post

If you are interested please apply ASAP

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