£22k - 23k per year
4 months ago
OOH Call Handler
Social Housing repairs
4 on 4 off shift/night work
Salary: £22,000 - £23,000
My client, a large Housing association based in Essex are looking for a Call handler/Night worker to cover the call out phones and join them on a 4 on 4 off rota basis, this will be a remote role where you can work from home.
- Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
- Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
- Communicate effectively with customers both internal/external to ensure policies, procedures and expectations are being adhered to and met.
- Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
- Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
- Manage, review and update the out of hour's repairs and progress follow up works.
- Provide sickness, lunch and holiday cover, as required, to the planners.
- To carry out other relevant duties as may be required from time to time within purview of the post
If you are interested please apply ASAP
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