£29k per year
020 3176 4790
7 months ago
Office Manager - Social Housing / Repairs
Hours: Mon – Fri 8:00am – 17:00pm
My social housing client are looking to hire an experienced Office Manager to work on their thriving and fast paced contract in Bedford on a temporary to permanent basis.
This role will be a management position being responsible for a team of 3-4 Planners/Administrators across the contract. Working within a repairs and maintenance team within the social housing sector, managing the diarise of operatives and managing the expectations of tenants and the delivery of excellent customer service is key for this role. Please note you will have a lot of client facing involvement in this role.
The following are some of the day to day duties you will complete:
- Managing a small team of 3-4 Planners/Administrators
- Ensuring the smooth running of operative’s diaries to attend repairs/maintenance works based on priority work load. This will be on our clients in house database.
- Ensuring tenants are kept up to date on works being carried out and informed of appointments accurately.
- Administration support and data entry.
- Call handling.
- Utilising all aspects of Outlook and maintaining records on our clients in house data base- Excel may also be included.
- Running reports from our clients in house data base.
- Monthly appraisal support with line managers.
- KPI setting and monitoring.
- Ensuring deadlines are met across the team.
- Liaising with the end client on a weekly basis ensuring the contract runs smoothly and expectations are met.
Skills / Experience:
- Experience of working in a Repairs and Maintenance administration environment
- Experience of managing a small team answering a high number of calls direct from customers and Operatives
- Work in a fast-paced high-pressured environment with the ability to remain calm under pressure and multitask
- Outstanding communication skills both internal and external both verbally and written.
- The ability to effectively prioritise your workload and build relationships with key stakeholders.
- Excellent attention to detail
- A proactive/can do attitude to work
- The ability to work on own initiative and take full ownership of role
- Good excel knowledge and ability to interpret and manage data
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.