Neighbourhood Operations Manager

Neighbourhood Operations Manager

  • Location

    West Ealing

  • Sector:

    Social Housing

  • Job type:


  • Salary:

    £60k per year + benefits

  • Contact:

    Adele Cox

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


Build Recruitment are currently recruiting on behalf of our large Housing Association for a Neighbourhood Operations Manage. You would be accountable to their customer panelsa acting as  part of a team of three deputising for one another and the Head of Service. This will be a challenging role that’s crucial to the delivery of their customer experience strategy, as well as key aspects of core landlord service functions for around 6,000 homes. Not only will you oversee all service delivery within your housing operational hub, including direct and indirect service areas under your control, you’ll lead on the strategy behind that delivery too. And, when it comes to providing leadership, direction, support and vision to the Neighbourhood Experience Manager team, again, they will rely on you. Put simply, you’ll be critical to our success in delivering customer service excellence across our communities, estates and neighbourhoods.

To succeed, you’ll need proven experience of running and delivering a housing service that resulted in tangible outcomes for the business and a diverse range of customers. You’ll also need a customer-centric mindset that’s created service improvements due to your leadership and management. Adept at coaching and getting the best out of people, your fluid and flexible leadership style enables you to accommodate changing organisational requirements too. What's more, you have a considered, intelligent approach to leading and implementing change and the communication skills it takes to influence at all levels and build sustainable commercial and social partnerships. This role is subject to an Enhanced DBS check.

Our clien is  a Sunday Times top 100 Best Company to Work for and offer competitive salaries, an impressive range of benefits including a generous pension plan, and family-friendly policies. You'll also enjoy concerted career development support and a great social environment.


Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.