Neighbourhood Experience Manager

Neighbourhood Experience Manager

  • Location

    West Ealing

  • Sector:

    Social Housing

  • Job type:


  • Salary:

    £37,905 per year

  • Contact:

    Adele Cox

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


Build Recruitment are currently recruiting for customer-focused individuals with experience of tenancy/leasehold management and enforcement and an understanding of housing policy, regulation, legislation and practice to join us as a Neighbourhood Experience Manager.

You will reporting to the Neighbourhood Operations Manager, playing a crucial role in the delivery of their Customer Experience Strategy. With a remit spanning c. 21, 000 homes you will manage a patch within one of three housing operational hubs as part of a local team tasked with providing a landlord service that delivers the very best customer experience. Leading and managing the Housing Operations teams effectively will be key. Not just to ensure we deliver customer service excellence, but also comprehensive, accessible, high quality and value for money services to every customer. In short, you'll inspire colleagues to provide a brilliant customer experience and ensure we deliver a seamless customer service.

Ideally, you're a member of the CIH and have Associate membership of the IRPM or a commitment to achieve this within 12 months of joining us (training will be provided). We'll also be looking for a proven ability to analyse customer data, performance, services charges, budgets etc. and implement new ways of working and service delivery where necessary. The organisational skills to self-manage a varied caseload are important too, as is an innate ability to interact with a variety of audiences, including residents, elected members and external agencies. Last but not least, you're a great problem solver, someone who gets it right first time and ensures customer, neighbourhood and assets concerns are resolved promptly and cost effectively. This role is subject to an Enhanced DBS check.

Our client is a Sunday Times top 100 Best Company to Work for and offer competitive salaries, an impressive range of benefits including a generous pension plan, and family-friendly policies. You'll also enjoy concerted career development support and a great social environment.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.