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Manager

Manager

  • Location

    Coleshill

  • Sector:

    Public Sector

  • Job type:

    Permanent

  • Salary:

    £30k - 35k per year

  • Contact:

    Leah Seber

  • Contact email:

    leah.seber@buildrec.com

  • Contact phone:

    07415138193

  • Job ref:

    24960

  • Published:

    about 1 month ago

  • Expiry date:

    2023-01-12

Job Title: Customer Experience Manager
Salary - £30,000 - £35,000
Contract: Permanent - Full time.

The Customer Delivery Co-ordinators (CDC) are responsible for ensuring that appointments for customers in their homes take place at the agreed date and time, and that any failures or follow-on work are identified, captured, and managed successfully.  The ultimate key purpose is a happy customer.

Key Responsibilities

  • Manage a team of customer experience / customer service staff
  • To provide strong and effective leadership to the team, ensure staff are effective in their roles, supported and motivated. 
  • To develop the service and individuals to achieve a highly organised operational delivery.
  • To manage sub-contractors supporting the delivery of works, ensuring high levels of quality and satisfaction.
  • To meet KPI performance and customer satisfaction targets for the service area as defined by Vivo SLAs.
  • Implementing best practices to reduce waste and downtime.
  • Monitoring of jobs per day and trackers to ensure maximum output per trade per day.
  • To use the One-to-One processes effectively to deliver this. To effectively manage other employee related issues such as sickness and absence, health and safety, grievance and disciplinary, in line with procedures.

If you are interested, please aply or call Leah Seber at Build Recruitment

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.