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Helpdesk Operator

  • Location

    Canterbury

  • Sector:

    Facilities Management

  • Job type:

    Temporary

  • Salary:

    £8 - 9 per hour

  • Contact:

    Charlotte Stagg

  • Contact email:

    charlotte.stagg@buildrec.com

  • Contact phone:

    020 3176 4790

  • Job ref:

    10932

  • Published:

    20 days ago

  • Expiry date:

    2019-06-26

A helpdesk position has become available with an immediate start, my clients are based in the heart of Canterbury

The candidate will be a self-motivated and enthusiastic worker with excellent communication skills and a confident telephone manner.

If you have previous helpdesk experience and are available to start immediately please get in touch!

Responsibilities of the helpdesk:

  • Being the first point of contact for incoming telephone calls.
  • Prioritising urgent jobs.
  • Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement)
  • To provide a proactive and professional helpdesk service to internal users
  • Supporting the Helpdesk by logging calls, supporting and reporting back to the end users.
  • Working between 08:00 to 17:00, Monday to Friday Taking inbound calls via help desk from outlets.

Qualifications or Required Experience:

  • Experience in a similar position would be beneficial
  • Good communication skills with the ability to liaise with colleagues and user
  • A committed team player with excellent communication skills
  • Excellent administration, organisational and problem-solving skills
  • A good working knowledge of IT with experience of using Microsoft Office
  • Experience in a similar position would be beneficial
  • Ability to handle conflicting workloads and to work under pressure.

If you would like to apply for this role please apply now, I look forward to speaking with you.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.