Lead Customer Solutions Advisor

Lead Customer Solutions Advisor

  • Location


  • Sector:

    Social Housing

  • Job type:


  • Salary:

    £20k - 26k per year

  • Contact:

    Leanne Spence

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


Lead Customer Solutions Advisor


Sector: Housing maintenance/Social Housing


Purpose of this position:

Working within Business Support, you will lead a team of Call Handlers, and promote good quality of business, while working with customers.

You will supervise a call centre and manage the sysems used, which are Ctalk and CRM.

Key duties:

Managing a weekly rota for your staff, covering all shifts

Taking on the escalation of required calls

Monitor monthly call audits and KPI scoring

Attending internal and client meetings

Managing service improvements with the call centre

Attend board meetings

Manage new hires and interviews

Manage annual leave/sickness

Manage reviews for employee's



Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.