Income Officer

Income Officer

  • Location


  • Sector:

    Housing, Surveying & Construction Management

  • Job type:


  • Salary:

    £30k - 32k per year

  • Contact:

    Alex Taylor

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


Income Officer

Social Housing

Lancashire - Agile Working

£30,000 - £32,000

12 Month Fix Term


Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level.

With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently looking for a Income Officer for a leading Social Housing provider in Lancashire.


The Role

The successful candidate will provide a high quality income management service, working collaboratively with the area housing team in accordance with Group policies and procedures. To assist in ensuring that income is maximised for the Group and arrears kept to a minimum.



1. Provide customers and their advocates with accurate information regarding their accounts with the Group, including payment amounts and any debt that is owed and the range of payment options that are open to them.

2. Monitor accounts in a timely manner, identifying accounts where payments are missed and initiating the appropriate action in accordance with Group policies and procedures to ensure debt is minimised and recovered

3. Ensure that contact with customers is made in a timely manner, in an appropriate way that maximises the opportunity to prevent debt rising and recovers charges due

4. Signpost customers to appropriate agencies to obtain specialist debt and benefit advice

5. Ensure that all contact information is updated to the Group IT systems in a timely and accurate manner

6. Undertake visits to customers as appropriate

7. Prepare the appropriate paperwork for the recovery of debt owed to the Group through the Court process and ensure the paperwork is correctly, accurately and in a timely manner served on the Court and the customer in accordance with Group procedures

8. Attend Court and present cases on behalf of the Group

9. Make applications for Eviction Warrants in a timely manner following Group procedures

10. Attend Court and represent the Group in relation to applications to suspend warrants

11. Give advice to customers on claiming housing benefit, universal credit or other benefits in a timely manner to reduce the risk of them falling into arrears

12. Make referrals to Financial inclusion and Progress Futures where relevant

13. Make agreements with customers or their advocates for the prompt repayment of debts owed in accordance with Group procedures

14. Maintain effective working relationships with external agencies so that income is maximized for the customer and the Group

15. Undertake action on former tenant arrears, in line with procedures

16. Undertake work in conjunction with other teams and co-operate with colleagues to effectively and efficiently deal with enquiries or workload

17. Take proactive steps to exceed customer expectations, chasing information proactively and seek clarification where necessary in a timely manner


Please apply or contact Alex Taylor at Build Recruitment - Manchester for further details.

We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK.

We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process.

From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.