Housing Options Officer

Housing Options Officer

  • Location


  • Sector:

    Social Housing

  • Job type:


  • Salary:

    Market related

  • Contact:

    Hannah Cole

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


Build Recruitment are currently seeking an expereince Hoousing Options Officer to provide a quality service of housing options, advice and homeless prevention casework to fulfil the authority’s statutory function to prevent homelessness in accordance with Housing Act 1996 (as amended in 2002, 2011)

Main Duties:

Ensure the robust processing of complex homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness in accordance with current legislation having due regard to the code of guidance.

Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation is available to those who are homeless or threatened with homelessness in accordance with s.179 and s.195 Housing Act 1996

Provide a comprehensive statutory service of advice and assistance to all non priority homeless cases including rough sleepers

Person Specification:

  • Good knowldge of all current legislations and Homelessness Act
  • Previous experience working for a local authority
  • Experience of carrying out robust enquiries and competently deciding homelessness applications in accordance with Part VII Housing Act 1996 as amended 2002,2011)
  • Ability to effectively manage a caseload whilst ensuring effective planning, prioritisation, case recording and communication with customers
  • Experience of front line contact with the public and communicating complex information in a clear and tactful manner 
  • Ability to deal with complex, difficult or contentious enquiries or complaints
  • Experience of working as part of a team, and on own initiative with minimal supervision
  • Experience of negotiating effectively, and working in partnership with other departments, external agencies to achieve corporate goals.
  • Good computer skills and the ability to use and navigate IT databases input, retrieve, store and effectively manage information


  • You must hold a current DBS
  • Immediately Available with no holidays booked 

Please apply if you fit the above specifications with an up to date CV