Home Ownership Manager

Home Ownership Manager

  • Location

    West Ealing

  • Sector:

    Social Housing

  • Job type:


  • Salary:

    £50,204 per year + benefit

  • Contact:

    Adele Cox

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


Build Recruitment are currently recruiting for a customer-focussed housing professional who is used to leading a Home Ownership team within a large Housing Association or Local authority to join us as a Home Ownership Manager.

You will be reporting to the Head of Home Ownership and you'll play a key role in delivering their Service Charge Programme and Customer Experience Strategy. You will also directly manage our Home Ownership Team and deputise for the Head when they're not around. It's a challenging role that comes with a remit that spans Sales & Right to Buy, Approvals, Equity Loans, Collections and Staircasing across around 21,000 homes. And, that's not all. You'll also contribute to the wider Home Ownership Service, such as dealing with Complaints, First Tier Tribunals and complex case management, and explore exciting new commercial opportunities.

You'll need substantial senior management and Home Ownership experience that includes providing direction, management, support and vision to a team. We'll also be looking for a proven ability to coach and get the best out of people and lead and implement change to deliver service improvements/customer engagement initiatives. The communication skills it takes to credibly inform and influence at all levels, simplify the complex and build sustainable commercial and social partnerships are important to. What's more, when it comes to delivering value for money for budgets and contracts, managing risk or working through organisational structures and operational challenges, again, you deliver. The role is subject to an enhanced check.

Our client is a Sunday Times top 100 Best Company to Work for and offer competitive salaries, an impressive range of benefits including a generous pension plan, and family-friendly policies. You'll also enjoy concerted career development support and a great social environment.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.