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Helpdesk Support

  • Location

    Twickenham

  • Sector:

    Facilities Management

  • Job type:

    Temporary

  • Salary:

    £8 - 11 per hour

  • Contact:

    Charlotte Stagg

  • Contact email:

    charlotte.stagg@buildrec.com

  • Contact phone:

    020 3176 4790

  • Job ref:

    109095

  • Published:

    10 days ago

  • Expiry date:

    2019-03-07

A temporary helpdesk position has become available with an immediate start, my clients are a large facilities management provider with a huge client portfolio and are based in Twickenham.

The candidate will be a self-motivated and enthusiastic worker with excellent communication skills and a confident telephone manner.

You must be available to start immediately and be available until March 15th.

Responsibilities of the helpdesk:

  • Being the first point of contact for incoming telephone calls.
  • Prioritising urgent jobs.
  • Issuing PPM’s
  • To provide a proactive and professional helpdesk service to internal users at Head Office
  • Supporting the Helpdesk by logging calls, supporting and reporting back to the end users.
  • Monday to Friday Taking inbound calls via help desk from outlets.

Qualifications or Required Experience:

  • Experience in a similar position would be beneficial
  • Must have had experience using concept or maximo
  • Good communication skills with the ability to liaise with colleagues and user
  • A committed team player with excellent communication skills
  • Excellent administration, organisational and problem-solving skills
  • A good working knowledge of IT with experience of using Microsoft Office
  • Experience in a similar position would be beneficial
  • Ability to handle conflicting workloads and to work under pressure.

If you would like to apply for this role please apply now, I look forward to speaking with you.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.