Helpdesk Operator

Helpdesk Operator

  • Location


  • Sector:

    Facilities & Property Management

  • Job type:


  • Salary:

    £25k - 30k per year

  • Contact:

    Elliot Cariss-Smith

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


Helpdesk Operator


Immediate Start

The Company:

Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment – from executive to operative level.

We are currently working with a leading name in retail to appoint a Helpdesk Operator based in London. The perfect candidate will be hungry to develop and will bring a good amount of experience in a facilities environment. This is not an IT helpdesk operator- This is for a facilities helpdesk operator. 

The Role:

The purpose of the helpdesk operator will be to provide helpdesk support for the in-house team, ensuring a high standard of service is always provided whilst promoting and maintaining excellent relationships with the team, the client stakeholders, and the suppliers.

Some key objectives of the help desk role are as follows: 

  • Coordinate help desk traffic, acting as the first point of contact for all tenant maintenance queries via phone, email, and the resident portals
  • Facilitate the end-to-end process of all maintenance queries, from ticket received to job completion and close on the company’s CAFM platform in line with company service level agreements
  • Using the maintenance PSL, identify and assign appropriate contractors and external vendors to maintenance jobs, while continuously monitoring their performance and quality of service

Please apply or contact Elliot Cariss Smith at Build Recruitment if the role of Helpdesk Operator is something of interest. 

We’ll take the time to understand your career history and motivations for a new role. We’ll also take references and may ask for proof of eligibility to work in the UK.

We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. 

From there our commitment to you is all about being your career partner. We’ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.