Helpdesk Coordinator

Helpdesk Coordinator

  • Location

    Shepherd's Bush

  • Sector:

    Facilities & Property Management

  • Job type:


  • Salary:

    £13 - 15 per hour

  • Contact:

    Aaliyah Sorhaindo

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


We're currently recruiting for a Helpdesk Coordinator in the West London area

Job Purpose

As the Facilities Helpdesk Coordinator you will be responsible for providing exceptional customer service and business support to contribute growth and success of the business. Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.

Job duties will include:

      Communicate effectively and build/maintain relationships at all levels with internal and external customers

To liaise with customers on all aspects of the business; to ensure customer satisfaction and a high quality of service and compliance are always maintained.

Prepare and issue predefined reports, which form part of the contract and customer's requirements both operational and financial

Assist with month end financial reporting and ensure deadlines are met.

To lead all helpdesk operations to ensure inbox and calls are maintained to standards.

Logging calls received from the customer, monitoring through to call completion, and updating records

Answer the Facilities Helpdesk providing advice and assistance to all contractors, retailers, and colleagues

Requirements for role:

  • Previous experience within a dedicated Facilities Helpdesk role
  • Experience on using CAFM systems - (Maximo & Concept Evolution desirable)
  • Good Communicator- both verbal and written
  • Customer focused
  • Good Contract Support background- from budget tracking, raising PO's etc.

If you would like to know more information please contact Aaliyah at Build Recruitment 07487794027 aaliyah.sorhaindo@buildrec.com

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.