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Helpdesk Administrator

  • Location


  • Sector:

    Facilities & Property Management

  • Job type:


  • Salary:

    £13 - 15 per hour

  • Contact:

    Lizzie Lee

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    12 days ago

  • Expiry date:


Helpdesk Administrator

Time: 8:00am-5:00pm (M-F)

Location: Manchester Centre

Start date: Immediate – On going. 

Payrate: £14.00ph 


Duties include:

Dealing with day to day enquiries from team and multiple Clients
Responsible for client facing Help Desk
Producing various reports for company and the client
Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
Raising Work Orders for new jobs / contracts / quotes
Raising Purchase Orders and placing call outs to sub-contractors Ensuring all client files are maintained accurately and kept up-to-date
Processing tasksheets daily
Logging holiday, sickness for team engineers
Day to day admin including photocopying, filing etc.
Cover holidays, sickness & lunch for other admin team staff
Annual archiving of site files
Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.
Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation
Check for overnight callouts & respond accordingly
Ensuring WIP (work in progress) is up-to-date at all times
Maintaining of the site sub-contractor records and Log Book System 
Produce statistical reports on a weekly and monthly basis
Ownership of all tasks through to completion.
Raising reactive jobs and allocating PPMS using Concept Evolution system
Keep Opti-MIS updated with ALL required documentation.
Uploading sub-contractor service sheets on to Opt-Mis system
Answering telephone to internal customers
Taking meeting minutes
Booking internal meeting rooms
Confident communication with the client, team and engineers including telephone, email, radio and face to face.


If you are available for work immediate and have previous Facilities Maintenance experience, please apply NOW!

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.