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Helpdesk Administrator

Helpdesk Administrator

  • Location


  • Sector:

    Facilities & Property Management

  • Job type:


  • Salary:

    £12 - 15 per hour

  • Contact:

    Lizzie Lee

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


Helpdesk Administrator

Location: West London

Salary: £26k (pro rata)

Hours: Mon - Fri - 8am - 5pm

Temp- Perm 

General duties (but not limited to):

  • Logging reactive tasks and ensuring that all PPM's and reactive’ s is allocated to meet the required SLA.
  • Produce and issue quotations to clients.
  • Dealing with invoicing and raising purchase order numbers for suppliers and sub-contractors.
  • Running weekly CAFM reports on that are issued to clients.
  • Logging tasks on Concept Helpdesk system and assigning the correct engineers.
  • Answer to customer switchboard calls quickly and efficiently.
  • Monitor CAFM system on site which include PPM and Reactive.
  • Raising purchase orders and placing call outs to sub-contractors
  • Processing task sheets
  • Logging holiday, sickness, and timesheets for engineers
  • Day-to-day administration duties

The ideal candidate will come from a Facilities Helpdesk background and MUST have experience on CAFM systems.

If you are available immediate, or interested in the Helpdesk vacancy please email your CV to

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.