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Helpdesk Administrator

Helpdesk Administrator

  • Location

    United Kingdom

  • Sector:

    Facilities & Property Management

  • Job type:


  • Salary:

    £29k - 32k per year

  • Contact:

    Lizzie Lee

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


Helpdesk Administrator

Location: Central London

Salary: £30k per annum

Hours: Mon - Fri - 8am - 5pm

General duties (but not limited to):

  • Logging reactive tasks and ensuring that all PPM's and reactive’ s is allocated to meet the required SLA.
  • Produce and issue quotations to clients.
  • Dealing with invoicing and raising purchase order numbers for suppliers and sub-contractors.
  • Running weekly CAFM reports on that are issued to clients.
  • Logging tasks on Concept Helpdesk system and assigning the correct engineers.
  • Answer to customer switchboard calls quickly and efficiently.
  • Monitor CAFM system on site which include PPM and Reactive.
  • Raising purchase orders and placing call outs to sub-contractors
  • Processing task sheets
  • Logging holiday, sickness, and timesheets for engineers
  • Day-to-day administration duties

The ideal candidate will come from a Facilities Helpdesk background and MUST have experience on concept evolution.

If you are available immediate, or interested in the Helpdesk vacancy please email your CV to

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.