Help Desk Operator

Help Desk Operator

  • Location


  • Sector:

    Facilities & Property Management

  • Job type:


  • Salary:

    £20k - 30k per year

  • Contact:

    Elliot Cariss-Smith

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


Help Desk Operator

ASAP / Permanent- Helpdesk Operator

The Company:

Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment – from executive to operative level.

With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level and are currently working with an FM company who are looking for a Helpdesk Operator based in Paddington

This is a great opportunity to work for one of the largest, most successful FM companies which will give you a chance to gain good critical experience and potentially progress within their company. This role as a helpdesk operator will require you to work 8.00 am - 5.00 pm Monday to Friday working in a fast-paced environment where every day is different. 

 Day to Day:   

  • Manage CAFM system as key user on site including PPM records, reactive and reporting.
  • Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
  • Communicate effectively and build/maintain relationships at all levels with internal and external customers.
  • Logging hazards & customer feedback on the system
  • Understand procedures and processes and operate them to the required standard.

Person Specification:

  • Organised - Works in a structured way. Thinks ahead to prioritise workload
  • Logical - Works in a clear and consistent manner
  • Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
  • Assertiveness - Confident, effective in putting across point of view to others
  • Persistence - Follows through to resolution
  • Customer and team focus - Puts customer and team needs first; always considers impact of their actions

Please contact Elliot Cariss Smith at Build Recruitment for further details.

We’ll take the time to understand your career history and motivations for a new role. We’ll also take references and may ask for proof of eligibility to work in the UK.

We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process.

From there our commitment to you is all about being your career partner. We’ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. 

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.