Help Desk Operator

Help Desk Operator

  • Location


  • Sector:

    Facilities & Property Management

  • Job type:


  • Salary:

    £12 - 16 per hour

  • Contact:

    Elliot Cariss-Smith

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


Help Desk Operator



£12 - £16 Per Hour / Full-Time

Build Recruitment are working with a Facilities Services provider to make the key appointment of a facilities helpdesk operator, for a global name in retail. This is a temporary position for 3 months and potentially being extended for 6 months. 

The purpose of the facilities helpdesk operator will be to provide helpdesk support for the in-house team, ensuring a high standard service is always provided whilst promoting and maintaining excellent relationships with the team, the client stakeholders, and the suppliers.

Some key objectives of the help desk role are as follows: 

  • Coordinate help desk traffic, acting as the first point of contact for all tenant maintenance queries via phone, email, and the resident portals
  • Facilitate the end-to-end process of all maintenance queries, from ticket received to job completion and close on the company’s CAFM platform in line with company service level agreements
  • Using the maintenance PSL, identify and assign appropriate contractors and external vendors to maintenance jobs, while continuously monitoring their performance and quality of service

If the position of facilities helpdesk operator sounds of interest to you, please do get in contact. 

Elliot Cariss-Smith | Build Recruitment 


Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.