£10.00 - 11.86 per hour
7 months ago
Gas Call Operative
Do you have exceptional customer service skills? Are you able to take on multiple tasks, single handed?
If you have experience taking a high volume of calls, planning engineers diaries, allocation of jobs, and good understanding of Gas repairs, you have clicked on the right advert!
You will be required to fulfil the below duties daily, providing a good all-round customer service:
- Take a high volume of calls from tenants
- Arranging appointments for residents with Gas Engineers in a cost effective and organised manner
- Dealing with queries from residents, changing appointments
- Rescheduling appointments
- Logging jobs on the system
- Ordering equipment required for repairs
- Liaising with staff at customer sites keeping them up-to-date with progress information
- Resolving minor complaints at call level
- Answering payment queries from both sub contract and client
- Scanning and copying files as required for contract delivery
- Hours 8:00am 17:00pm, Monday Friday with 1 hour lunch
- Contact/Call Centre environment experience ould be desirable
Please get in touch with Leanne on 07398 140 598.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.