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Customer Service Team Leader - Social Housing

Customer Service Team Leader - Social Housing

  • Location

    Kent

  • Sector:

    Housing, Surveying & Construction Management

  • Job type:

    Permanent

  • Salary:

    £32k - 34k per year

  • Contact:

    Megan Lockhart

  • Contact email:

    megan.lockhart@buildrec.com

  • Contact phone:

    02031764790

  • Job ref:

    58457

  • Published:

    10 months ago

  • Expiry date:

    2020-01-30

Build Recruitment are currently working with a leading Housing provider in Kent to recruit for a Customer Service Team Leader.

Monday to Friday - 35 Hours

 

Key Responsibilities

  • Managing a team of 15/17 Customer Service Officers
  • Provide data, information and reports as requested by the senior Managers
  • Managing the team’s rota and task management
  • Be responsible for the development of the Customer Service Officers by pro-actively training, 1:1s, team meetings, and quarterly appraisals.
  • Liaising with different teams to ensure all tenants have the best customer journey.Analysing the calls coming through to the call centre

Essential experience

  • Must have experience in the same or similar role.
  • Excellent customer service skills
  • Strong communication skills

If you would like to apply for this role, please submit your CV or please email your CV over to megan.lockhart@buildrec.com

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.