£32k - 34k per year
16 days ago
Build Recruitment are currently working with a leading Housing provider in Kent to recruit for a Customer Service Team Leader.
Monday to Friday - 35 Hours
- Managing a team of 15/17 Customer Service Officers
- Provide data, information and reports as requested by the senior Managers
- Managing the team’s rota and task management
- Be responsible for the development of the Customer Service Officers by pro-actively training, 1:1s, team meetings, and quarterly appraisals.
- Liaising with different teams to ensure all tenants have the best customer journey.Analysing the calls coming through to the call centre
- Must have experience in the same or similar role.
- Excellent customer service skills
- Strong communication skills
If you would like to apply for this role, please submit your CV or please email your CV over to firstname.lastname@example.org
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.