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Customer Service Representative

Customer Service Representative

  • Location

    Romford

  • Sector:

    Public Sector

  • Job type:

    Temporary

  • Salary:

    £13 - 14 per hour

  • Contact:

    Leah Seber

  • Contact email:

    leah.seber@buildrec.com

  • Contact phone:

    07415138193

  • Job ref:

    24295

  • Published:

    about 1 month ago

  • Expiry date:

    2022-11-21

Customer Service Representative
Location: Romford
Hours: We will offer agile working, i.e. might suit people looking for job-sharing (2/3 day working weeks) who might want a few hours work but not an 8 hour day.
Contract: 6 month FTC / Temp to Perm.

We have vacancies for 2x Temp Customer Service Representatives working from our Romford Office.

SPECIFIC DUTIES / KEY RESPONSIBILITIES:
1. To provide the first contact support for all queries from customers, clients and residents via Phone, Email, Text and Post
2. Provide an excellent and professional customer service to our customers, clients and residents – ensuring you are clear, concise, polite and helpful in your response. Professional standards must be maintained at all times.
3. At all times, go above and beyond to provide great customer service – ask relevant questions to check understanding of the query and ensure accuracy in information taken.
4. Record all activity from inbound phone calls/emails within the in-house AccuServ system as “Communication Events”; ensure all details are accurately noted.
5. Ensure all customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names.
6. Liaise with the back-office administration team as necessary to quickly resolve queries and issues raised from customers, clients and residents. Take ownership of these, and ensure you respond to the customer/client or resident same day or within 24 working hours of the enquiry received.
7. Where appropriate, pass enquiries to the back-office Contract Administration team with accurate and relevant information. Note on the in-house AccuServ system who/where the enquiry has been passed to ensure follow-up and resolution.
8. Actively review and contribute to the maintenance of in-house processes & other relevant documents ensuring they are up to date with relevant information.
9. Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management team
10. Develop excellent working relationships with other team members and other departments within the Company

Requirements
1. Experience within a call centre ideally within the Social Housing Repair & Maintenance Sector.
2. Confident dealing with high volume of calls.
3. Excellent customer service skills.
4. Ability to work under pressure to meet deadlines.

Please apply or contact Leah Seber at Build Recruitment for further details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.