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Customer Service Officer - Kent

  • Location

    Kent

  • Sector:

    Housing, Surveying & Construction Management

  • Job type:

    Permanent

  • Salary:

    £20k - 22.5k per year + Additional Benefits

  • Contact:

    Megan Lockhart

  • Contact email:

    megan.lockhart@buildrec.com

  • Contact phone:

    02031764790

  • Job ref:

    58965

  • Published:

    15 days ago

  • Expiry date:

    2019-12-04

Build Recruitment are currently working with a leading Housing provider in Kent to recruit for a Customer Service Officer.

Monday to Friday - 35 hours (all shifts are flexiable between 8am to 8pm)

 

Key Responsibilities

  • First point of contact for all housing enquiries
  • Take ownership of customer queries and deal with all customer contact in a friendly, efficient and calm manner.
  • You will be dealing with repairs, homeownership, leasehold, rent, ASB and general housing enquires
  • Prioritise own workload and works under pressure to ensure deadlines and targets are met
  • Delivering a high-quality service to all tenants and contractors

Essential experience

  • Must have experience in a call centre environment
  • Excellent customer service skills
  • Strong communication skills

If you would like to apply for this role, please submit your CV or please email your CV over to megan.lockhart@buildrec.com

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.