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Customer Service Manager - Social Housing

  • Location

    Essex

  • Sector:

    Social Housing

  • Job type:

    Permanent

  • Salary:

    £30k - 32k per year + Additional benefits

  • Contact:

    Megan Lockhart

  • Contact email:

    megan.lockhart@buildrec.com

  • Contact phone:

    02031764790

  • Job ref:

    CM254

  • Published:

    6 days ago

  • Expiry date:

    2019-07-09

Build Recruitment are currently working with a leading Housing Association in Essex to recruit for a Customer Service Manager.

Key Responsibilities

  • You will be managing the Contact Centre and you will be developing the online service, first call resolution, and social media.
  • Be responsible for the development of the Customer Service Officers by pro-actively training, 1:1s, team meetings, and quarterly appraisals.
  • Liaising with different teams to ensure all tenants have the best customer journey.

Essential experience

  • Experienced in managing a contact centre within Social Housing
  • Excellent customer service skills
  • Strong communication skills
  • Commitment to improve and develop both personally and organisationally

If you would like to apply for this role, please submit your CV or please give Megan Lockhart a call on 074 96 08 9 78 4.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.