£30k - 32k per year + Additional benefits
2 months ago
Build Recruitment are currently working with a leading Housing Association in Essex to recruit for a Customer Service Manager.
- You will be managing the Contact Centre and you will be developing the online service, first call resolution, and social media.
- Be responsible for the development of the Customer Service Officers by pro-actively training, 1:1s, team meetings, and quarterly appraisals.
- Liaising with different teams to ensure all tenants have the best customer journey.
- Experienced in managing a contact centre within Social Housing
- Excellent customer service skills
- Strong communication skills
- Commitment to improve and develop both personally and organisationally
If you would like to apply for this role, please submit your CV or please give Megan Lockhart a call on 074 96 08 9 78 4.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.