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Customer Service Manager - Housing

  • Location

    Kent

  • Sector:

    Housing, Surveying & Construction Management

  • Job type:

    Permanent

  • Salary:

    £40k - 45k per year + Additional Benefits

  • Contact:

    Megan Lockhart

  • Contact email:

    megan.lockhart@buildrec.com

  • Contact phone:

    02031764790

  • Job ref:

    7458

  • Published:

    9 days ago

  • Expiry date:

    2020-02-11

Build Recruitment are currently working with a leading Housing provider in Kent to recruit for a Customer Service Manager.

 

 

Key Responsibilities

  • You will be managing and coaching 7/8 Customer Service Team Leaders.
  • Supporting and inspiring your team to achieve an excellent first contact resolution for all tenants.
  • Be responsible for the development of the Customer Service Team Leaders by pro-actively training, 1:1s, team meetings, and quarterly appraisals.

 

Essential experience

  • Must have experience in managing a large Contact Centre
  • Excellent customer service skills
  • Strong communication skills

If you would like to apply for this role, please submit your CV or please email your CV over to megan.lockhart@buildrec.com

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.