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Customer Service Manager

  • Location

    Ealing

  • Sector:

    Housing, Surveying & Construction Management

  • Job type:

    Temporary

  • Salary:

    £18 - 20 per hour

  • Contact:

    Megan Lockhart

  • Contact email:

    megan.lockhart@buildrec.com

  • Contact phone:

    02031764790

  • Job ref:

    14528

  • Published:

    6 days ago

  • Expiry date:

    2019-10-09

Build Recruitment are currently working with a leading Housing Association in West London to recruit for a Customer Service Manager.

MUST BE IMMEDIATELY AVAILABLE

Key Responsibilities;

  • You will be managing the Contact Centre and you will be developing the online service, first call resolution, and social media.
  • Be responsible for the development of the Customer Service Officers by pro-actively training, 1:1s, team meetings, and quarterly appraisals.
  • Liaising with different teams to ensure all tenants have the best customer journey.
  • Analysing the calls coming through to the call centre

Essential experience;

  • Experienced in managing a contact centre within Social Housing
  • Excellent customer service skills
  • Strong communication skills
  • Commitment to improve and develop both personally and organisation

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.