Customer Service Advisor

Customer Service Advisor

  • Location


  • Sector:

    Social Housing

  • Job type:


  • Salary:

    £24k - 26k per year

  • Contact:

    Ross Henderson

  • Contact email:


  • Contact phone:

    020 3176 4790

  • Job ref:


  • Published:

    17 days ago

  • Expiry date:


I am Recruiting for an experienced Customer Service Advisor for a Social Housing organisation based out of Surrey. Required to provide customer service and administrative support to housing management and corporate management functions. The role is split whereby you will be taking general calls along with providing admin duties for maintenance contracts.

Key Tasks

To provide a responsive, welcoming and accessible reception service to all residents and other visitors to Head Office

To provide a first point of contact service for web based, written and telephone enquiries adopting a 'one stop' approach.

To provide advice, guidance and signposting in response to customer enquiries

To work closely with other housing management colleagues to ensure a seamless delivery of service and prevent complaint escalation.

To act as the key point of contact for contractors and residents, dealing with all routine enquires and repairs

To deliver an excellent customer service to residents dealing with their queries and concerns regarding repairs, adaptations and improvements

To issue works orders and monitor the progress and quality of works, liaising with contractors to ensure work is completed to agreed standards

To respond to customer complaints and monitor resident satisfaction, providing regular reports as required

To work with the Asset Manager to produce and monitor relevant KPIs

To assist the Asset Manager to monitor the team's budget and manage all expenditure, processing invoices within agreed authorisation levels

To discuss further contact Ross Henderson on 07487847467 / ross.henderson@buildrecruitment.com