Customer Resolutions Officer

Customer Resolutions Officer

  • Location


  • Sector:

    Facilities Management

  • Job type:


  • Salary:

    £18.64 - 18.64 per hour

  • Contact:

    Jason Rose

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


Role -


Our client is a major West London Council, looking to bring in an experienced Customer Relations Officer for a 3 month contract assignment. You'll work with residents and key stakeholders to build trust and develop transparent relationships to primarily investigate and solve repair issues.


The role requires someone who is highly motivated, a team player, can prioritise and organise their own workload, making sure deadlines are met.


To deliver an effective, complaints, enquiries and compliments management service which ensures service standards are met.

To contribute to performance reports and promote learning from complaints and enquiries to facilitate continuous service improvements

To work collaboratively with internal and external parties including elected members, managers and contractors, and providing regular feedback to residents to ensure consistent practices operate across the directorate.

Providing information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with the Council's policy and procedures.

Monitor and track multi complex complaints, enquiries and specialist investigations, and follow up works through to completion, liaising with contractors, and other internal departments.


Essential skills required

Outstanding letter writing ability - there is an assessment prior to interview

Good numeracy - there is an assessment prior to interview

Experience of dealing with complaints and the ability to resolve them

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.